FAQ

TrainPetDog.com offers you this FAQ Library to help you find answers to common questions. Please click on any of the following categories:

Training Course Access

Download Products Ordered

Payment Related Questions

Cancel Your Membership / Subscription

Training Course Access Help:

1.I tried to login but my user name and password do not work.

2.I can’t access your website as I haven’t received my id and password yet. What do I do?

3.I forgot my password. How do I recover it?

4.How do I change my password?

5.How do I access the Elite Dog Club?

6.Can I change the dog breed once I have ordered?

7.I have not yet received the printed version of the Training Course. When can I expect to receive my printed book?

8.I didn’t get the emails with dog training tips that I was supposed to receive along with the printed version order.

9.I forgot to add/update my shipping address for my order of the printed book of the training course. Please advise.

10.I have not received the free bonus book on Canine Cuisine that you offer with the printed book. How can I get them?

1. I tried to login but my user name and password do not work.

Ans : First, please verify that you are logging in with the correct password and username. The password is case-sensitive. Is the caps lock on? Next, try clearing your browser’s cookies and temporary Internet files and then try logging in again. Finally, remember that only one person can be logged into your account at a time.

If you are still encountering problems, please fill up the form below. We will try to send you a new id and password as soon as possible.

Recover Your Password

2. I can’t access your website as I haven’t received my id and password yet. What do I do?

Ans : Please enter your name and email id we have on file for your account here (the form above) and your new id and password will be sent to you as soon as possible.

3. I forgot my password. How do I recover it?

Ans : Please click here (the form above) for our login reminder service and your recovered password will be emailed to the address on file.

If you don’t receive our email, remember to always check your junk email box as your mail provider or spam blocker may be incorrectly filtering our email as spam or bulk mail.

4. How do I change my password?

Ans : You can change the password once you log in to our Training Course.

5. How do I access the Elite Dog Club?

Ans : Please enter your details here to get the credentials for the Elite Dog Club.

Get Access to Elite Dog Club

6. Can I change the dog breed once I have ordered?

Ans : Yes, you can change the dog breed, Please contact us to let us know your email ID that was used for ordering and the new dog breed. We will change it and confirm to you over an email.

7. I have not yet received the printed version of the Training Course. When can I expect to receive my printed book?

Ans : If you have ordered for it to be shipped within the US, you will receive the printed book within 10 business days. In case, you its being shipped internationally. it may take a little more than 2 weeks. However, we want your training to start right away. So, once you order the printed version, you will receive daily dose of dog training. Please add our email ID nancyrichards @ dogtraininginstitute.com to your Contacts.

8. I didn’t get the emails with dog training tips that I was supposed to receive along with the printed version order.

Ans : To ensure you don’t miss the free tips email, please remember to add the email ID nancyrichards@dogtraininginstitute.com to your list of Contacts.

If you have already missed any of those mails, please get in touch with our customer support team using Contact Us

9. I forgot to add/update my shipping address for my order of the printed book of the training course. Please advise.

Ans : If you forgot to add your shipping address or want to update it, please email us at nancyrichards@dogtraininginstitute.com your complete shipping address and phone number so that we can send you the tracking information once the printed book is shipped.

We need the following details from you:

First Name, Last Name
Address:
House no:
Street address:
City:
State:
Country:
Zip Code:
Phone:

If you have already missed any of those mails, please get in touch with our customer support team using Contact Us

10. I have not received the free bonus book on Canine Cuisine that you offer with the printed book. How can I get them?

Ans : Go to Q2 under the section “Download Related Help” and select the free bonus and enter the email ID that you used for ordering. The download link for Canine Cuisine will be emailed to you. Please add nancyrichards@dogtraininginstitute.com to your list of Contacts to ensure our email lands in your Inbox.

Download Related Help

1.“Why do I get the message “Internet Explorer is not able to open the internet site. The requested site is either unavailable or cannot be found.” while trying to download the product and the other information. How do I report such a site error?

2.I didn’t find the download link anywhere in your confirmation email. Where do I get it?

3.Why every time am I asked to pay all over again when going to the download link in your email ?

4.I couldn’t download the entire package I paid for. What do I do now?

5.I’ve put wrong email address in the order form by mistake and as a result I couldn’t receive any of the download links you have sent to me. What shall I do now?

6.I only received 2 mini course e-mails from you, day 1 & day 5. How do I get the rest of the mails?

1. Why do I get the message “Internet Explorer is not able to open the internet site. The requested site is either unavailable or cannot be found.” while trying to download the product and the other information. How do I report such a site error?

Ans : We are sorry for your inconvenience. You can refresh the screen for a few times or wait for a few minutes and try later. Sometimes a number of open programs may also hinder the customer from entering into our site. Close down some programs and try again.

Whilst we have made every effort to ensure that this website is error free, there will undoubtedly be occasions where an error has slipped through the net. If you wish to report any errors on this site, please send us a description of the error. We’ll correct them as quickly as possible.

Further, for download problem see answer of Q2.

2. I didn’t find the download link anywhere in your confirmation email. Where do I get it?

Ans : Please check the product list to find out the product you ordered for and submit your email and order details. If your information is found to be correct, we will try to send you the download link as soon as possible.

Get Your Download Link

Your Email *

Select the product you paid for *

3. Why every time am I asked to pay all over again when going to the download link in your email ?

Ans : It is very unlikely that you are asked to pay while downloading as we offer the download options only when your card has been charged successfully. To check whether we have received your order successfully, click here (the form above) to enter your email id and get your download link through your email.

If still your problem persists, go to Contact Us link and email us your concern.

4. I couldn’t download the entire package I paid for. What do I do now?

Ans : Probably, this is due to the bandwidth problem. Our bandwidth is not infinite. At all times, there are roughly 250-500 file transfers going on simultaneously. If everyone downloads many files at the same time, you can well imagine that the average download speed per person would be worse. Download only one file at a time. Do not use download boosters such as Download Accelerator. If you’re still having troubles downloading our product, please contact us here .

5. I’ve put wrong email address in the order form by mistake and as a result I couldn’t receive any of the download links you have sent to me. What shall I do now?

Ans : We need some detail information for the updation of your email id. All these information are required to get confirmed that you are our genuine customer. This is necessary for the privacy and security for our order database. Once the information matches our database, we will update your email id. Fill up the following form to update your email id:

Change Your Email ID

Your Old Email ID * (exactly what you used in the order form)

Your New Email ID *

Necessary details for the updation of email id:

State/Province/Region *

Country *

Zip/Post Code *

Select the product you paid for *

For download link, click here.

6. I only received 2 mini course e-mails from you, day 1 & day 5. How do I get the rest of the mails?

Ans : Fill up the following form carefully to get the your rest of the mini course mails:

Get your missing mini course mails

Your First Name *

Your Dog Species *

Your Dog's Name *

Your Primary e-Mail Adress (exactly what you used in the mini course subscription form)*

Necessary details of the mini course mails:

Which mini course you subscribed ? *

Which day of the course is missing? *

Payment Related Help

1.How will a charge appear on my statement?

2.I think I have paid twice for the same product. What shall I do now?

3.Haven’t received my order yet but my credit card has been billed.

4.For what product have I been charged for?

1. How will a charge appear on my statement?

Ans : This is very important to remember! Depending on how you ordered, the charge should appear as “TrainPetDog.com” or “PayPal” on your credit card statement. If you have a question about a charge, contact our Customer Care Team.

If you have ordered through our Clickbank payment gateway, the charge will appear as CLKBANK*COM.

2. I think I have paid twice for the same product. What shall I do now?

Ans : All double or more payments are immediately refunded after a brief check to ensure that the payments are genuinely received.

Fill up the following form and we will let you know the status.

Payment Verification Form

3. Haven’t received my order yet but my credit card has been billed.

Ans : When you buy a product, the download instructions will be emailed to you. If you have paid by Paypal, sometimes there is a delay before we are notified of your payment.

Furnish your order details here and we will display you the download link

4. For what product have I been charged for?

Ans : Please enter your email id (exactly what you used while ordering) to know which product you have ordered from whom and on which date.

Check your order

Cancellations:

1.I thought that the product that I purchased involved a one-time payment. Why is my credit card being charged again?

2.I would like to cancel my membership to the Elite Dog Club so that I am not charged in the future.

3.I would like to stop receiving any more emails from you.

1. I thought that the product that I purchased involved a one-time payment. Why is my credit card being charged again?

Ans : When you purchase some of our products (like our Training Course, ebooks, items from our online store etc.), you are offered a 30 day free trial to our Elite Dog Club as a bonus gift.

The Elite Dog Club provides you with a monthly video on training your dog, one-on-one answers from our experts to any questions that you have about your dog, a monthly audio-recording from a world-famous dog trainer on different aspects of training and handling your dog, free weekly email consultations with a top veterinarian, our Doggie Alert software to remind you of your pet’s scheduled medical appointments and vaccinations, and a members-only 8% discount coupon that you can use to purchase items such as dog food, dog toys, chews, treats, dog clothes, collars, harnesses, dog beds, etc. from our online store.

If you do not cancel your subscription to the Elite Dog Club within the 30 day free trial period, you are then charged a subscription fee for continued access to the Elite Dog Club. This is the charge that you see on your credit card statement.

The fact that you would automatically be charged the subscription fee for the Elite Dog Club if you do not cancel your subscription within the 30 day free trial period is clearly mentioned in the sales page for the product that you ordered. In addition, we had reminded you about this payment in the order confirmation page that was displayed after your order was processed, and in the emails that we sent to you after your order was processed.

If you would like us to cancel your membership to the Elite Dog Club and have us stop billing your card in the future, please see the next question below.

2. I would like to cancel my membership to the Elite Dog Club so that I am not charged in the future.

Ans : If you want to cancel your membership to the Elite Dog Club, please enter the email address and the last 4 digits of the credit card that you had used when you placed your order and click on the Submit button to begin the 3-step cancellation process.

Cancel my membership to the Elite Dog Club

3. I would like to stop receiving any more emails from you.

Ans : In order to stop receiving any more emails from us, please open any email that you received from us and click on the Unsubscribe link present at the bottom of the email.

If you have any issue which has not been answered in the above Frequently Asked Questions system, please feel free to Contact Us by Submitting a Support Ticket. Please be patient and allow us up to 3 days to respond.

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FAQ