If you are thinking of ordering from us

Before you contact us, please review this list of frequently asked questions as there is a high probability that your question has already been answered here.

To get started, please choose from the following options:

If you have any issue which has not been answered in the above Frequently Asked Questions, please feel free to contact us by Submitting a Support Ticket. Please allow us up to 2 business days to respond.

If you wish, you can also reach us by emailing to info@dogtraininginstitute.com.

How can I order your membership site online as a new customer?

Ans: To place your order online, just follow the steps below:

1. Click here to order right now.

2. You will get an order form. Please be sure to carefully fill out all personal information fields in the order form.

3. It is especially important to enter the correct e-mail address because all important information regarding your order, your receipt, and generally the product you ordered itself, will be sent to this e-mail address. We recommend carefully entering the address twice to avoid any errors and to avoid delays in processing your order.

4. Lastly, please select your card type and CC details..

5. Click on “Submit” to submit your order. You will then see a final order confirmation page.

6. Depending on how you ordered, you will see a charge from “TrainPetDog.com” or “TrainPetDog +13104006364” on your credit card statement.

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What happens after I place my order online?

Ans: If your information is found to be correct , you will receive a confirmation email containing your membership ID and password as well as the download links immediately after you place your order online. You simply need to click the links emailed to you to get access to our membership site.

If you chose to pay by credit / debit card, your order will be processed immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.

If you do not receive an order confirmation after you have submitted your order, please contact customer service.

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My credit card is not being accepted.

Ans: Your credit card may not be accepted for a number of reasons – we have listed a number of these reasons below to help you identify the problem.

i) You may have forgotten to enter the 3 digit CVV2 number.

ii) Your bank may have an older billing address on file.

iii) Your transaction may be declined or held if you are using a Credit Card in a different Country to the one it was issued in (e.g. if you are using a Credit Card in USA that was issued in the Europe).

iv) Your Credit Card may have either reached it’s maximum credit limit or daily transaction limit.

v) Your bank may have disabled internet transactions.

vi) Your credit card may have expired. You can try paying through our alternative payment gateway (Paypal) here. Please email us to info@dogtraininginstitute.com to get the link.

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Can I pay by check or money order?

Ans: We are sorry. We still do not accept a check or money order.

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Can I use my free e-mail address?

Ans: You will receive important information and receipts via e-mail. Products are usually delivered by e-mail as well. You are welcome to use your free e-mail address when placing your order.

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I’ve never ordered on-line before. I am afraid that it may be unsafe.

Ans: Please have no worries about ordering online from us. We use a very secure payment gateway and all your credit card information is encrypted many times over using Secured Socket Layer (SSL) technology. This means that your credit card information is 100% safe and secure as it travels over the internet to you. The most important feature of the payment gateway is that even we do not come to know any thing about your credit card.

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Is everything online or available in paperback?

Ans: It is not available in paperback. Our Membership Site is only available online.

But our downloadable e-book products are available in PDF formats. You can download these ebooks to your computer and read them at leisure. You need not be online then.

Also, you can take print outs of these ebooks.

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Does your membership site come with a money back guarantee?

Ans: Yes. We do give a money back guarantee.

We are absolutely confident that our membership site will help you train your breed in no time at all. However, we will offer a money back guarantee just to take all the risks from your purchase.

Risks are ours. Gains are yours. And we are absolutely sure that you would love our membership site and the content in it.

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What does your membership site contain?

Ans: Our membership site contains thousands of exclusive tips, tricks and strategies for training, taking care and maintaining your dog. It is not an e-book. So, there is nothing to download from the site. But it will definitely give you access to a number of articles, e-books, forums and so on.

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How do I know that your membership site is particularly suitable for my dog?

Ans: TrainPetDog.com has been specially designed for those dog owners who need breed specific information. You will find information about all dog breeds, from the most popular dog breeds to very rare breeds.

Our Membership Site contains specific information about every breed. If you have a Chihuahua, you have to handle it in a different way from that of a Labrador. We understand the inherent traits of different dog breeds and we have designed our Membership site accordingly.

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I have a mixed breed dog. If I subscribe to the purebred membership of my dog, will it help?

Ans: Yes, it will help. The way the membership site has been designed is to help our members understand the natural instincts of the dog. The membership also contains many generic information on dog ownership, care, training and diet.

So, even if you have a mixed breed dog, you can join the membership site for any one of the purebred dogs.

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I am immobilized. Will this membership be just as useful to me?

Ans: Of course, this membership will be extremely helpful for you . You don’t have to go anywhere, you don’t have to join a club. You can get all the valuable, proven tips right at your home on your computer.

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Is your Membership Site available for monthly subscription or do I pay only once?

Ans: It is a one-time subscription. You have to pay only once to be a part of our Membership Site and thereafter you will get unlimited access to all dog facts and information offered by this membership.

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If you have any issue which has not been answered in the above Frequently Asked Questions, please feel free to contact us by Submitting a Support Ticket. Please allow us up to 2 business days to respond.

If you wish, you can also reach us by emailing to info@dogtraininginstitute.com.